Returns & Refunds

No general returns

Because we sell pet food, treats and other sensitive products, we do not accept returns for change of mind once an order has been delivered and accepted.

For hygiene and safety reasons we cannot take back opened packages or products that have left your possession.

Please check the product details

Before you order, please read the product description, weight/size, ingredients and feeding guide carefully.

Make sure the item is suitable for your pet's age, breed, health condition and dietary needs. If you're not sure, please speak to your vet before buying.

Damaged or wrong item on delivery

The only time we can arrange an exchange or refund is if:

• The item arrives visibly damaged, or
• You receive a completely different product from your order.

In this case, please check your parcel while the rider is still with you and contact us immediately. If possible, take photos of the damage or wrong item so our support team can assist you faster.

Items that cannot be returned

• Opened bags of food or treats
• Items that have been used by your pet
• Grooming products that have been opened
• Clothing or accessories that were the wrong size but match the description on the product page

Need help?

If you have any questions about your order, please contact our support team through the Help or Contact page and include your order number.