Free delivery to people that buy above 150k naira

I've returned an item – what happens next?

Once your return reaches our warehouse, it will be checked by our team. After that, we’ll process your refund or replacement as agreed.

You’ll receive an email update as soon as we have handled your return. Depending on the payment method, it can take a few additional days until the refund appears in your account.

Need a bit more help?

If you still have questions about this topic, you can send us a message and our PetClaws support team will be happy to help.

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