I've received a payment reminder even though I've paid for my order.

Occasionally, a payment reminder email may be sent before your payment has been fully processed by our system. This can happen if you paid by bank transfer or if there was a short delay with your payment provider.

If you are sure you have already paid, please check whether the amount has actually left your account. If it has, contact customer service with your order number and proof of payment so that we can update your order status.